11 AI Phone Agents. One Phone Number. Zero Hold Times.
ESSE's AI Call Center runs on OpenAI GPT-4o Realtime — the same model that powers the most advanced voice AI in the world. Every inbound call is answered instantly. Every outbound campaign runs automatically. Your team focuses on work that requires a human.
Meet the Team
11 specialized AI agents — each trained for a specific role. Every inbound caller is routed to the right agent automatically.
The first voice every caller hears. Alex identifies who is calling and why — driver, fleet owner, existing customer, investor, or tech support — and routes instantly to the right specialist.
Senior recruiting agent. Deep knowledge of the CDL lifecycle, trucking regulations, and what drivers actually care about. Talks to driver leads, explains the platform, guides them through registration.
Business-focused agent for fleet owners and carrier companies. Explains the company portal, TMS, ELD system, and the free 2026 offer. Handles objections, provides context, books follow-ups.
Built with dispatch experience. Talks to dispatchers and owner-operators about AIDA, the TMS tools, and how ESSE makes dispatch more efficient. Understands the daily chaos of dispatch.
Polished agent for investors, journalists, podcasters, and strategic partners. Handles partnership inquiries, press requests, and business development conversations.
The closer. Designed specifically for outbound cold calls and campaigns — contacts lists of driver and carrier leads, introduces the platform, and converts interest into registrations.
Bilingual Russian-English senior specialist. Full capability in Russian — recruiting, technical support, carrier sales, onboarding guidance.
Bilingual Spanish-English specialist. Understands Latino trucking culture. Handles Spanish-speaking drivers and carriers with full competence.
Patient and thorough. Helps new users who are confused about portal registration, document uploads, e-signing, or profile completion. Never rushes.
Calm troubleshooter. Handles technical problems with the portal, the mobile app, ELD connection, or document submissions.
The most senior agent. Handles complaints, billing questions, frustrated callers, and any escalations that other agents cannot resolve.
What Every Agent Can Do During a Live Call
Caller Intelligence System
Before an agent says a single word, the system identifies the incoming phone number and prepares a full brief:
The agent starts every call already knowing who they're talking to.
Multilingual Support
English (all 11 agents) • Русский — Elena • Español — Carlos. Native-level competence in all three languages.
Call Recording & Transcripts
Every call recorded as WAV audio. Full transcript in plain text and structured JSON. Call summary emailed to admin. All calls viewable in admin panel — filter by agent, date, or caller.
Per-Driver Call History
Every driver's profile includes a call history tab — every AI call made to that driver, playable recordings, and full transcripts. Know exactly what was said.
🔧 IN PROGRESS
- Whisper coaching mode — supervisor can listen to a live call and send text guidance to the agent in real time, invisible to the caller
- Agent knowledge base — upload company documents (rate sheets, lane preferences, policies) for agents to reference during calls
📅 COMING SOON
- Post-call SMS survey — sent automatically after every call
- Call analytics dashboard — conversion rates per agent, best call times, top topics
- CRM export — sync call outcomes to external CRM systems
Your phone is already ringing. Is anyone answering?
11 AI agents are ready to handle every call — 24 hours a day, 7 days a week, in three languages.
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