Issues Get Logged. Nothing Gets Lost.
Drivers and staff submit support requests directly from the portal. Admins see every open ticket, assign it to the right person, and close it when resolved. No chasing text messages. No lost emails.
✓ LIVE NOW — Support ticket system operationalView Support Queue →
Driver Ticket Submission
Drivers submit support requests from the Driver Portal — pay questions, document issues, load disputes, equipment problems. Each submission creates a tracked ticket with a reference number.
Staff Ticket Submission
Dispatchers, recruiters, and accountants can submit internal tickets — system issues, access requests, data corrections, IT problems. All go into the same ticketing queue for admin review.
Priority & Category Tags
Tickets are tagged by category (pay, compliance, technical, equipment) and priority (urgent, normal, low). Admins sort and filter the queue by what needs to be handled first.
Assignment to Staff
Admins assign each ticket to a specific team member. Assigned staff see their open tickets in their portal view. Status changes from Open → In Progress → Resolved automatically.
Ticket Comments & Thread
Both parties can add comments to a ticket — back-and-forth on the same thread. The full conversation history is preserved on the ticket record for future reference.
Resolution Tracking
Every closed ticket has a resolution note. Admins can see total open tickets, average time to close, and which categories generate the most issues — for process improvement.
Stop managing issues over text. Start managing them in the system.
When a driver texts a problem, it's invisible to everyone else. When it's a ticket, it's tracked, assigned, and resolved — with a paper trail.
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